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ELF floor boards should be installed and
cared for as instructed. The floor should not be subject to
extraordinary levels of stress, moisture or be treated
inappropriately (e.g. subjected to mechanical damage, scratched
or any unsuitable cleaning processes.)
ELF floors must only be laid in
appropriate rooms and fitted in accordance with the ELF floor
products installation guide.
Any damage caused by a pointy or sharp
edged object is not covered by the guarantee. The maximum height
an object may fall from is 150cm and should weigh no more than
1kg.
Scope of guarantee
On finalisation of a valid guarantee
claim, ELF will provide the customer with replacement laminated
boards from the current range. Any fitting costs that arise,
including the removal of old flooring and profiles, shall not be
the assumed responsibility of
ELF and does not form part of this guarantee.
How do I make a claim under the
guarantee?
If you feel you have a valid claim for
damage under the guarantee as specified above, contact ELF
immediately and submit a letter stating your complaint. Please
include photos and attach proof
of purchase, as no queries will be entertained without it. It is
also very important to complete the “Purchase details” section
and hand it in at your CTM store. ELF reserves the right to inspect the laminate
flooring
in question upon receipt, and may further choose to send the
board to the manufacturer for testing.
Damaged panels
In the unlikely event of a laminated
flooring panel being damaged, there are several options.
Provided the damaged area is relatively small, it can be treated
using a repair kit or parquet sealant. If the damage is more
serious, a professional installer will be able to replace the
entire panel if needed.
Abrasion
Abrasion is defined as the complete
removal of the décor layer in at least one area greater than
1cm2 in size.
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